Refund and Returns Policy

At Empress Hair Supply and Salon, we want you to be completely satisfied with your purchase. If for any reason you’re not satisfied, we offer a flexible refund and returns policy.

Returns

• You can return unused and unopened products within 2Hrs of delivery
• Products must be in their original packaging and condition
• Please contact us for a Return Merchandise Authorization (RMA) number

Refunds

• Refunds will be issued in the original form of payment
• Refunds will be processed within 5-7 business days after receiving the returned products
• Refunds will include the full amount paid, minus any shipping costs

Exchanges

• You can exchange unused and unopened products within 30 days of delivery
• Please contact us for an Exchange Merchandise Authorization (EMA) number
• Exchanges are subject to availability of the desired product

Exceptions

• Gift cards and personalized products are non-returnable and non-refundable
• Products marked as “Final Sale” are non-returnable and non-refundable
• Products damaged or tampered with are non-returnable and non-refundable

Shipping

• You are responsible for the cost of shipping the products back to us
• We recommend using a trackable shipping method and keeping a record of the tracking number

Warranty

• We offer a 2-day warranty on all products
• If a product is defective or malfunctioning, please contact us for a replacement or refund

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at info@empresshairsupply.com